Cloud engineering, customer experience, infrastructure, DevOps, security, automation, and service delivery.
Ashish Jaiman · Oracle · New Delhi
A cloud operations leader focused on customer experience at enterprise scale.
I bring 27+ years across cloud engineering, customer experience, infrastructure, DevOps, security, automation, and service delivery, with hands-on leadership across Oracle Cloud, AWS, GCP, Microsoft Azure, and global SaaS operations.
27+
Years in technology
$7M+
BYOL savings in FY22
Leadership across multicultural global teams, including large cloud, infrastructure, and operations groups.
Cloud architecture and operations experience across enterprise SaaS, IaaS, PaaS, and migration programs.
Profile
How I approach complex technology work.
I am a technology leader based in New Delhi, currently at Oracle. My work spans cloud engineering, customer experience, DevOps, infrastructure, automation, NOC, security, and emerging technology programs across enterprise environments.
I try to lead with technical clarity, empathy, collaboration, and a deep investment in people. That combination gives my work its center of gravity: steady execution for complex systems, global SaaS platforms, and the teams who build and operate them.
Journey
Education and experience, mapped side by side.
A scrollable view of the path that shaped how I think about infrastructure, cloud operations, customer experience, and leadership. Education sits above the line; experience runs below it.
Education
Experience
Scroll sideways
May 1999 - Jul 2000
Associate Engineer
B B Professionals Marketing (P) Ltd. · Jaipur, Rajasthan
Aug 2000 - Jul 2004
Sr. Engineer - IT/ISP
Shyam Telecom Group · Jaipur, Rajasthan
Aug 2004 - Jul 2006
L3 - New Initiatives
Reliance Communications · CIO Office · Mumbai
Jul 2006 - Nov 2007
Team Lead / Sr. Administrator
IBM · Datacenter Operations · New Delhi and Noida
Nov 2007 - May 2013
Senior Team Leader
Colt Technology Services · Datacenter Operations · Gurugram
2010 - 2012
Executive MBA, EPGOM
Indian Institute of Management, Lucknow
May 2013 - Nov 2015
Leader - Full Service Delivery
IBM India Pvt. Ltd. · Senior Infrastructure Architect · Noida
Nov 2015 - Dec 2017
Senior Manager, Cloud Engineering - OCI
Oracle · First role in the Oracle chapter · Noida
Jan 2018 - Jul 2023
Director, Cloud Operations - Industries / GBU Cloud Services
Oracle · Noida, Uttar Pradesh
2020 - 2022
MTech, CSI
Birla Institute of Technology and Science, Pilani
2020 - 2021
Leading Operational Excellence
Massachusetts Institute of Technology · Executive Program
Feb 2021 - Apr 2021
Leading Innovative Change
UC Berkeley Haas School of Business · Executive Education
Apr 2021 - Jun 2021
Leading Effective Decision-Making
Yale School of Management · Executive Education
Sep 2022 - Dec 2022
Leading Customer-Centric Growth
The Wharton School
Jul 2023 - Present
Director, Customer Experience & India Operations
Oracle · Current role · Hyderabad, Telangana
Selected Work
The operating themes I keep returning to.
Much of my work lives inside enterprise environments, so these snapshots focus on the themes and outcomes that show up consistently across roles.
Global SaaS and cloud operations
Leading operations for customer and internal infrastructure supporting top-ranked SaaS applications across global datacenters and cloud regions.
- Oracle Cloud, AWS, GCP, Azure
- IaaS, PaaS, SaaS operations
- Incident, RCA, CAPA programs
Automation, stability, and measurable savings
Driving provisioning, automation, incident reduction, and licensing initiatives that improve reliability and business outcomes.
- 65% incident and outage reduction
- 20%+ provisioning-time reduction
- $7M+ FY22 BYOL savings
People, security, and customer experience
Building global teams, strengthening audit and vulnerability programs, and keeping customer outcomes visible in technical decisions.
- 100+ member team leadership
- Security, risk, and compliance
- Customer onboarding and support
“I lead with technical clarity, empathy, and a bias for dependable execution.”
A principle reflected in public recommendationsPrinciples
What I want people to experience when we work together.
The strongest through-line in my career is not a job title. It is how I want people to feel when they work with me: trusted, calm, technically grounded, and committed to helping people and programs reach their full potential.
Contact
Let’s connect.
Reach out for cloud operations, customer experience, enterprise delivery, or leadership conversations.